Free Shipping on order over $40

Help Center


Shipping Method

How do you ship and what is the pricing?

How can I get a ''Free Shipping''?

Where do you ship?

Shipping Time

How long will my order take to be delivered?

How can I track my order?

When will my tracking information appear?

Why can't I track my order on your website?

Shipping Issue

I've entered the wrong shipping address, can I change it?

The tracking number says delivered, but I never received my order. What do I do?


Payment method

How can I pay for my order?

Which currency are you using?

Is my purchase secure?

Payment troubleshooting

Why does PayPal keep rejecting my credit/debit card?

Country Limitation on PayPal

Credit card/debit card payment issue (Troubleshoot)


Order guide

How to place an order?

How can I modify my order?

Order issue

What if I received a wrong item?

What should I do if the parcel lost?

What is your refund & return policy?

Can I ask for an exchange?

Can I cancel my order after it has been placed?